Shipping policy

Please allow 3 to 7 business days for your order to be processed before shipping. You will be notified once your order has been shipped; we will notify you as soon as possible of any delays.

Please note that once an order is shipped, we are unable to make any changes or accept any cancellations. We do not guarantee delivery dates.

Upon placing your order, a confirmation will be sent via e-mail with the total dollar amount of your purchase, including any applicable taxes, shipping and handling charges. Canadian customers will pay GST/HST according to their provincial rate.

US and international customers are responsible for all taxes and import duties levied by their respective jurisdictions; payment of these taxes/duties may be necessary before your order will be released from customs. 

Aperture & Ore is not responsible for packages that are lost*, damaged in transit, or stolen upon delivery. Please double-check your billing and shipping address when placing an order, as we are unable to reroute packages once they leave our studio.

*Packages are rarely lost, but when they are, we often find they do show up. If your package is lost or stolen, our first and best recommendation is to file a claim with the postal service that shipped it, then contact us to let us know. We will do our very best to help you!